Return & Refund Policy
At Mental Minds Supply Co., each product is made specifically for you after your order is placed. Because our products are made to order, we generally do not accept returns or exchanges for change of mind, ordering the wrong product or variant, or other customer ordering errors.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to a manufacturing or fulfillment error, please contact us within 30 days of delivery.
Email us at mentalminds1994@gmail.com and include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
- Any other information we may reasonably request to verify the issue
Once the issue has been reviewed and approved, we may provide a replacement at no additional cost or a refund, as appropriate.
You generally will not need to return a damaged or defective product unless we specifically instruct you otherwise.
Change of mind & ordering mistakes
Because our products are produced on demand, we cannot offer returns, refunds, or exchanges if:
- You change your mind after receiving the product.
- You ordered the wrong product, size, color, or variant.
- The product was received as ordered but you would prefer a different option.
Please review your order carefully before completing checkout.
Incorrect or incomplete shipping addresses
Customers are responsible for providing a complete and accurate delivery address.
Orders that cannot be delivered because an incorrect or incomplete address was provided may not qualify for a free replacement or full refund. If reshipment is possible, additional production or shipping charges may apply. Printify similarly excludes free reprints for incorrect/incomplete customer addresses.
Lost or delayed orders
If your order appears to be lost in transit or has not arrived within the expected delivery period, please contact us at mentalminds1994@gmail.com with your order number.
Shipping-related issues should be reported within 30 days of the estimated delivery date so that we can investigate the order with our fulfillment provider. Printify likewise requires order/shipment problems to be reported within this window.
Refunds
If a refund is approved, Mental Minds Supply Co. will process the applicable refund through the original order/payment system.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be canceled or changed after purchase.
If you need to request a change or cancellation, contact us as soon as possible at mentalminds1994@gmail.com. If production has already begun, we may be unable to modify or cancel the order.
Contact us
Questions about a return, refund, replacement, or order issue can be sent to:
Mental Minds Supply Co.
mentalminds1994@gmail.com
Please include your order number whenever possible so we can assist you more quickly.