Mental Minds Supply Co. FAQ

How long does shipping take?
Delivery times vary depending on your location, the product, and the fulfillment location. Your estimated shipping cost and delivery timeframe will be shown at checkout. Once tracking becomes available, we’ll send it to the email used for your order.

Where do you ship?
We ship to the countries and regions currently available through our online store. Enter your delivery address at checkout to see whether shipping is available to your location and what shipping options apply.

Why does my order take time to process?
Our products are made to order. That means your item enters production after you place your order instead of sitting in a warehouse waiting to be shipped. Production time is separate from shipping time.

Can I change or cancel my order?
Contact us as soon as possible. Because orders can enter production quickly, we cannot guarantee changes or cancellations once an order has been submitted for production.

Do you accept returns or exchanges?
Because our products are made to order, we generally cannot accept returns or exchanges for change of mind, ordering the wrong item, or choosing the wrong variant. Please double-check your order before checkout and see our Returns & Refunds Policy for complete details.

What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue. Once verified, we may arrange a replacement or refund as appropriate.

Do I need to send a damaged or defective product back?
Usually, no. Please don't send anything back unless we specifically ask you to. We'll provide instructions if a return is required.

What happens if I entered the wrong shipping address?
Contact us immediately. If your order hasn't entered production or shipped yet, we may be able to help. Once production or shipping has begun, changes may no longer be possible, and additional production or shipping charges may apply.

How can I track my order?
When tracking is available, you'll receive tracking information after your order ships. It can sometimes take a little time for tracking updates to appear after a shipping label is created.

My tracking says delivered, but I don't have my package. What should I do?
First, check around your delivery location and with household members, neighbors, building staff, or your local carrier. If you still can't locate the package, contact us with your order number and we'll help determine the next step.

Will I be charged taxes?
Applicable taxes may be calculated at checkout based on your location and the tax rules that apply to your order. Your final amount will be displayed before you complete payment.

What currency will I be charged in?
The currency displayed at checkout depends on the market and payment options available for your location. Always review the final checkout amount before completing your purchase.

How do I contact Mental Minds Supply Co.?
Use our Contact Us page or email us at mentalminds1994@gmail.com. For anything related to an existing order, please include your order number so we can find it faster.

How long does it take to receive a response?
Please allow 1–3 business days for us to respond. We'll get back to you as soon as possible.

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If your question isn’t answered here, send us a message. We’ll help you figure it out.
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